AI & Technology Forum

Welcome to Country

Introduction and Review

Case Study: Where AI meets care - frontline lessons from a real-world implementation

• A real-world client-partner case study with ECH, showing how GenAI-enabled care planning reduced a 20-minute manual process to seconds while improving accuracy from 35% to 92.5% -freeing thousands of hours for direct client care and strengthening quality outcomes.
• A practical walkthrough of the journey from problem to implementation, including design principles, governance approach, lessons learned, and how aged care providers can safely scale AI with a human-in-the-loop model.

Panel: Selecting and implementing your care management platform

• A technical and strategic guide to evaluating and procuring the central software platform that will integrate all other clinical, operational, and IoT systems.

Moderator

Scott Lawton

Chief Information Officer, Apollo Care

Anna Barker

Executive General Manager, HammondCare

Wayne Stoddard

GM Engagement and Compliance, Southern Cross Care (SA, NT & VIC)

Alex Aidar

General Manager – IT Delivery, Baptistcare

Wi-Fi resilience, internet, and wireless technology leadership

• Establishing the foundation for all digital services, focusing on high-bandwidth, resilient WLAN to support everything from clinical devices to resident streaming.
• Learn how integrated systems must be considered in the case of a long-term outage

Panel: AI and big data for workforce productivity: Guard Rails and Governance

• Common-sense questions of AI use and guardrails against misuse, including data privacy, applications in aged care, and how to keep pace with the changing AI landscape.

Less paperwork, more care: A provider's experience deploying AI in aged care

• Documentation burden is one of the most significant drains on aged care workforce capacity. As administrative load grows, what are providers actually doing about it, and where is AI delivering genuine relief?
• A candid account from St Louis Care, an Adelaide provider operating across home care, allied health, and residential care - what AI deployment looked like in practice, and what they'd do differently
• What should providers consider before they start - governance requirements, change management realities, and how to evaluate whether a tool is genuinely ready for a regulated care environment

Case Study: Organisational security & cyber-defences

• Implementing effective cybersecurity training for all staff. As weak as your weakest link
• Understand the cybersecurity frameworks to safeguard sensitive resident data, mitigate the risk of costly breaches, and stay compliant with government regulation.

Breakout Sessions

• These are 30-minute interactive breakout sessions. Each is 30 minutes long and delegates can pick two to attend.
• Roundtable A
• What’s Actually Holding You Back? The Real Strategies and Constraints in Aged Care Digital Transformation
• Exploring the key constraints holding organisations back and the practical strategies leaders can use to drive meaningful, sustained transformation.
• Anthony Butler, Managing Director and Founder, Emergent Consulting
• Roundtable B
• Modern Communications for a New Standard of Care
• Modern Communications for a New Standard of Care" examines the transition from reform compliance to utilising technology as a strategic lever for risk management and quality growth. By consolidating disconnected systems, providers can eliminate manual burdens like physical handovers and gain the necessary visibility to validate care quality. The presentation details how AI-driven solutions can automate clinical documentation to give nurses back roughly 25 minutes per day, protect staff from interruptions via 24/7 call management, and quantify the resident experience by tracking sentiment trends. This approach moves communication beyond a simple IT upgrade, positioning it as a fundamental driver for operational efficiency and improved care outcomes.
• Ryan Thompson, Co-Founder & Managing Director, Ignite Telecom
• Riyaz Mohammed, Manager, Solutions Engineering, RingCentral
• Roundtable C – presented by Heidi Health
• Getting AI to Stick: Real Talk on Implementation, Adoption and Governance
• Most aged care providers aren't short of AI curiosity. What they're short of is an honest account of what happens after the decision is made.
• This session is a candid Q&A between Jefferson Spratt from Heidi Health and Paul Maris Naish, CEO at St Louis Care - an Adelaide provider that has deployed Heidi across home care, allied health, and disability care. Hear the real story: what drove the decision, what the first six months looked like, where the friction was, and what they'd tell a provider starting today. Then the room takes over. Structured table discussions on the questions providers are actually sitting with - governance, staff adoption, and how to know if it's working. The session closes with shared takeaways from across the tables. You'll leave with something to act on next week.
• Jefferson Spratt, Aged Care Lead, Heidi Health
• Kai Schmidt, Business Operations Manager, St Louis Care
• Maris Naish, Chief Executive Officer / Director, St Louis Care

A Digital Transformation Business Case Study (sponsored slot-Lookout Way)

• A visionary outlook on how the next wave of integrated technologies will create a more predictive, responsive, and efficient aged care ecosystem.

Nathan Betteridge

Co-Founder / Director, Five Good Friends

Medication safety and digital medication management at scale

• This session explores how digital tools such as eNRMC and My Health Record can strengthen medication safety by ensuring a single, accurate medicines record across every transition of care. It highlights practical system‑level changes that reduce errors, avoid unnecessary hospital transfers and support safer, more coordinated care for older Australians.

Building the business case: ROI on technology and infrastructure development

• Quantify and articulate the return on investment of technology projects, linking them to efficiency gains, risk reduction, and improved resident outcomes.